myfood24®

Frequently Asked Questions

Got Some Questions About myfood24?
Our FAQs Can Help

General FAQs

myfood24 is a validated online food diary system, created to analyse nutritional intake.

myfood24 is intended for use by healthcare professionals to support patients, researchers and their study participants, plus teaching professionals and their students.

If you are a healthcare professional, researcher or teacher wishing to use myfood24, you can purchase a licence by contacting us here where a member of our team will be happy to assist you.

myfood24 Healthcare

myfood24 Healthcare supports patients and healthcare professionals in 121 monitoring of nutritional intake. Healthcare professionals can guide, track and analyse patient’s intake through dietary recalls, accessing not only raw data, but customisable reporting for patients review, supporting patients with diet-related disease or goals. The myfood24 diary can also be completed on behalf of the patient, e.g. a patient’s carer, family member, or their healthcare professional.

myfood24 Healthcare also can record activity and monitor weight and BMI, making it a comprehensive wellness hub to help cultivate a healthy lifestyle. To find out more, click here.

myfood24 Research

myfood24 Research is a powerful tool for academics and postgraduate researchers undertaking research requiring dietary analysis. Project settings can be configured by the researcher to build a project suited to their required specifications, meeting ethical compliance, producing raw data detailing full nutritional intake from all participants available to download in Excel.

Researchers can collect multiple diaries, time of consumption, nutritional supplements, display focus nutrients in the diary, and generate reminders.  

To find out more about myfood24 Research, click here.

myfood24 Teaching

myfood24 Teaching is a learning tool for lecturers and teaching professionals. Teachers are able to monitor the diary entries of their students and have access to the data of the whole class, presented in graph format. Students can complete multiple diaries for different days within the same teaching project. myfood24 Teaching also allows the students to access graphs, summarising their own nutritional content.

To find out more about myfood24 Teaching, click here.

Yes!

To try a free demo for our research and teaching solution, please use the demo link; for healthcare, you can book a demo here.

Please note this is not the full solution but provides the end user experience of the food diary and our calorie summary detailing the 8 back of pack nutrients, whereas the full solution provides feedback on 100+ nutrient attributes in a data extract. Alternatively, you can email us by clicking here to find out more.

mOur system has been validated through academic papers which can be found here.

Each database and product development work follows an internal validation process as well, through rigorous testing and quality checking.

System FAQs

If you are struggling to navigate areas of the system, please utilise our manuals and supporting documentation located within the system!

Still struggling? Contact our team at support@myfood24.org.

If you have forgotten or need to change your password, please click on ‘password?’ on the log in page.  If you do not receive your email, and you have checked all folders, including junk, please contact us.

If you receive an error message within the system, please take a screenshot to include in your email to our support team at support@myfood24.org. Additionally, please include any other relevant information, including your project name, and what you were trying to do.

Yes.

If there is an area of the platform that you would like to see improved, or enhanced functionality, please do get in contact with us at support@myfood.org. We take all suggestions seriously and discuss internally to be put forward for our development roadmap.

If you need support, and cannot resolve your issue with our user manuals located in each platform, please do reach out to myfood24 support team at: support@myfood24.org

For research please provide:

Full name, project name, and account name, and your error, along with any relevant evidence.

Eg.

John Smith, My testing study, University of myfood24, please see attached screenshots of the error message.

For healthcare please provide:

Full name, organisation, your error and any relevant evidence.

Website: https://www.myfood24.org/contact-us

Researchers FAQs

If you would like to add researchers to your project, please email your designated account manager, or our support email at support@myfood24.org.

Please ensure to detail full names and email addresses and confirmation of project name.

If you would like one project to be visible across team members, the project lead must please provide clear instructions to myfood24 support team, to create a project share. Please ensure the project name, and the individuals names and emails required are provided to the team. Please note these individuals must already be invited to the system to do this, otherwise needed to be added to the system first.

If you have deleted participants by accident, you can now readd participants using the same user email address and/or id to the same project.

When removing a project, you will be asked to confirm the action to prevent accidental deletion. If a project is removed in error, it can be restored by our team. To request this, please contact us with the project name and the project owner. Please note that project restoration is a complex manual process, and a fee will apply.

Variable headings: our API documentation can help to help ‘translate’ the variable keys

Participant summary: total intake for each day diary submitted by participants.

Participant breakdown: item-by-item breakdown for each day diary submitted by participants.

If you are using the system as a teacher or student, please refer to your dedicated manuals that can be located within the system.

Still having issues? Please contact one of our team at support@myfood24.org.

Completing a Food Diary as a participant

The diary should take approximately 10 – 15 minutes to complete a whole days’ worth of food. The completion of the diary should become quicker after your first few uses.

Yes, recipe entry and saving are possible within the system. For instructions, please refer to our manuals located within the system.

Please reach out to the lead researcher with your name email address and issue; along with a screenshot of the error, you are receiving.

Healthcare Professionals FAQs

If you would like to add or remove healthcare professions to your organisation, please email your designated account manager, or our support email at support@myfood24.org.

Please ensure to detail full names and email addresses and confirmation of organisation and required team. 

There are two ways to register patients on the healthcare web portal; on their behalf or providing them a link to create user credentials to then use for the app. Myfood24 healthcare can be downloaded in IOS and Android app stores.

If you would like a patient to be removed from the system, please contact the myfood24 support team at support@myfood24.org, with the email address of the patient to be deleted.

Completing the food diary as a patient

To use the myfood24 Healthcare app, you need to be invited by a healthcare professional. When your healthcare professional has added you to myfood24, you will receive an email from hello@myfood24.org to complete your registration.

If you are using our software on your phone, search for myfood24 healthcare in your app stores. Login using the email address and password you used to register, then you can start recording your intake. There is a link for how to use myfood24 Healthcare in the registration email and there is help text in the Settings section of the app.

If you have any queries, please contact us by clicking here.

Yes, recipe entry and saving are possible within the system.

If you cannot find your item using barcode, please use search. You can report your barcode to increase our offering by emailing support via support@myfood.org. Please ensure to provide clear information with the specific product name, size value, and a clear image of the barcode.

Technology and Security

myfood24 is an online application, meaning it requires internet access to work. myfood24 can be accessed via a computer, laptop or tablet, although we recommend using a computer or laptop if you are setting up projects.

myfood24 is compatible with most browsers and has been tested on the following: Google Chrome, Internet Explorer, Firefox, Microsoft Edge and Safari. If you are experiencing problems using myfood24 on a web browser, please try using a different one. If problems persist, please get in touch and let us know the web browser you are using and provide screenshots of the issue wherever possible. 

We take data security seriously, from the company’s core values, the design of myfood24 through to staff training and procedures.

We use Amazon Web Services, a third-party server to host myfood24, the privacy policy of which is available to view at: https://aws.amazon.com/privacy/. Our servers are located in Dublin, Ireland. 

We comply with the General Data Protection Regulation. For more details on how we collect, process and store your data, please refer to our Privacy Policy.

We have the following certifications and accreditations:

  • ISO27001
  • Cyber Essentials
  • Cyber Essentials Plus
  • NHS Data Security and Protection Toolkit 
  • DCB0129
  • DTAC ready

Database

Our research system is available in different language versions. Found out more about the available languages and country databases via our International solutions page.

Our dataset covers many countries as well as specialisms, with more details available via our dataset page.

We are always looking to expand the number of languages and databases available; please do get in touch if you have any questions or would like to work with us.

If you are looking to use multiple databases, please contact support for advice on how to do this. 

To reduce the number of food items brought up from a search, you can use the filter tabs to select a specific category or brand. If you are still unable to find a food item, you can substitute it with the ‘generic’ version or the most similar food item you can find.

myfood24 automatically analyses the nutritional composition of more than 100 nutrients for every submitted food diary. These results can be exported as two CSV files: a summary file, which provides total nutrient values for each diary, and a breakdown file, which lists the nutrient composition of each individual food item. If you would like to view an example of these CSV outputs, please contact us to request a sample.

The system also presents nutritional information through a range of clear, visually engaging graphs and charts to support easy interpretation of the data.

Please see the available nutrients for analysis here. The nutrients available for analysis will vary depending on the database selected, as each country’s food composition tables include different nutrient fields.

If you would like to request foods to be added to our databases, please contact support@myfood24.org, with the specific product full name, including brand or supplier – a picture is useful. Our database team will review the product, and if we have the appropriate nutrient information, this will be implemented as part of our quarterly updates.

If you If you have concerns about the dietary analysis values, please report this to support@myfood24.org with a screenshot of the error, including the specific name of the food product.

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